ELEKS Software is a global organization delivering software services and solutions for diverse markets in the USA and Europe. They specialize in software solutions for the Finance, Banking, Insurance, Healthcare, Logistics, Engineering Design Automation, and other verticals. The company needed a tool to help explore customer needs and create comprehensive solutions.

ELEKS Software is one of the leading software development companies in Ukraine, creating IT solutions for companies and organizations throughout the USA, Europe and elsewhere. It has a robust experience in providing services for the Banking, Insurance, Finance, Government, Education, Healthcare, Entertainment, Power Engineering and Logistics.

Business Challenges

Providing high-end software development and outsourcing services ELEKS team was looking for a tool to analyze client needs and monitor their software usage in order to deliver high-quality products.

Solution

Software Statistics Service provides ELEKS team with a great analytics tool for their products. It allows analyzing clients’ current and future business needs and offer a comprehensive solution that would optimize business processes and provide maximum benefit from investments.

Benefits

ELEKS product department is using Software Statistics Service in two different ways.
First of all, they analyse the number of installations and the usage of trial application. This information enables ELEKS team to explore customer needs, find deadlocks in UI and, thus, offer a more suitable solution for their business.

Another thing, maybe even more important, is that Software Statistics Service allows ELEKS team to control their partner network through the “custom events” feature. “With SSS we know exactly the number of server and client instances and monitor all activation keys sold by partners,” says Anton Skrypnyk.

Influence on Business

Software Statistics Service helped ELEKS Software increase the quality of the products and services they provide. It significantly saves time and resources needed to develop quality products, that is especially important for the clients.

Yaware is a web-based time tracking system for controlling your employees’ productivity on the computer. The company is mainly targeted at Russian-speaking countries. It was looking for a tool to analyze program usage and support the most important business tasks. With Software Statistics Service, Yaware team has discovered new opportunities for improving software performance and increasing income.

Yaware is a web-based time management and analytics tool. It allows you to control employees’ productivity on the computer, track their work time, uncover working trends in separate departments, define the productivity of each work day, etc. You can effectively motivate your personnel and significantly increase your company’s output.

Business Challenges

Yaware is a quite new service. Yaware team was inclined to explore the market, investigate user preferences, identify the course of user-program interaction, define the most utilized features. They needed a smart tool for collecting all the essential information in one place.

“It was important to see what countries our customers come from and what sections are used the most. We liked to have all the information about software usage in one place ready and organized,” says Serge Savchyshyn.

Solution

Yaware team started using Software Statistics Service, a tool that collects software usage details and transforms them into a range of graphs and diagrams. “We needed to have all the data about our product collected together. By that time, customer feedback and some other semi-automated procedures were the only sources of this type of information. Now we get detailed statistics about the software usage in no time,” says Serge Savchyshyn.

Benefits

With Software Statistics Service Yaware team has discovered the actual user location. It turned out that quite a bit of their users came from the United States, while all promotion campaigns were focused on Russian-speaking countries.

“With SSS we learned which software functions were the most and the least “popular”. We implemented a few timings to determine which program areas need improving. At this point, there’s a lot of things to address,” says Serge Savchyshyn.

Influence on Business

Software Statistics Service helped Yaware team not only to identify the main program issues, but to change the overall priorities in the company. “Now we have the perfect solution to identify our major problem areas and we are definitely going to use it for all our software products.”

MagneticOne is a leading provider of e-commerce solutions. MagneticOne software development department concentrates on the creation and maintenance of Store Managers, software programs for effective online store management. The company has already created 8 Store Managers and the new ones are coming up.

Store Manager for osCommerce is a special program, installed on a customer PC that allows performing various tasks, not available in the native back-end of an online store: advanced import/export, bulk updates, data management, etc.

Business Challenges

Store Manager release process used to consist of the following steps: prototype development, Alfa version, Beta version and beta-testers involvement, release candidate, feedback collection and final release. After the program release, the company received tons of customer feedback concerning the improvement of Store Manager. MagneticOne team was inclined to make the necessary changes, but due to the intense release schedule and lack of time it was near to impossible to complete everything. Only after the integration of Software Statistics Service into the program they could take care of all the issues and improve the functioning of software.

Solution

MagneticOne uses Software Statistics Service to gather important information about Store Manager usage and improve software performance and reliability.

Benefits

With SSS Store Manager team identified their main problem areas.

“We’ve found Custom Field feature to be one of the most useful tools. It traces the usage of each function separately and focuses on the most utilized ones,” – says Sergiy Kibitkin, Product Manager of MagneticOne.

MagneticOne team keeps track of help tips in each section of the Store Manager. Due to this, they made significant changes in the help text and general documentation to make it more appropriate for users. Having all the data about user screen resolution, the team managed to improve Store Manager interface. With SSS MagneticOne team monitors the usage of major and minor software versions. “It allows us to analyze different versions, suggest update service to customers that use older releases, predict where bugs may come from, test the effectiveness of our update mechanism, etc. And what is most important, all the information is collected in one single place,” says Sergiy Kibitkin.

Influence on Business

“Software Statistics Service has changed our general conception of decision making and significantly reduced the time for their completion. It definitely helps save company’s resources,” says Sergiy Kibitkin.